Privacy Policy

STARQ Privacy Policy

Last Updated: September 2025

At STARQ, your privacy is extremely important to us. We value the trust you place in our brand and are fully committed to protecting your personal information with transparency, responsibility, and care.

By accessing or using www.starq.in, you agree to the practices described in this Privacy Policy.

1. Who We Are

STARQ Retails is the controller of your personal information.

Registered Address:
167, Lohar Chawl, Marine Lines (East),
Mumbai – 400002, Maharashtra, India.

All personal information collected by STARQ is securely stored and managed in accordance with applicable Indian laws.

2. Information We Collect

We collect information to provide you with a seamless, secure, and personalized shopping experience.

A. Information You Provide to Us

When you interact with STARQ, you may share details such as:

Name
Contact number
Email address
Shipping and billing address
Payment details
Order history
Reviews or feedback

You may choose not to provide certain details; however, this may limit access to some features or services.

B. Automatic Information

When you visit our website, we may automatically collect limited technical information such as:

IP address
Browser type and device information
Pages viewed and browsing activity
Purchase and interaction history

This helps us improve website performance, enhance security, and optimize your shopping experience.

C. Communication Data

If you contact our support team via phone, email, or WhatsApp, we may retain records of communication to assist you better and improve service quality.

3. How We Use Your Information

Your information is used strictly for business and service purposes, including:

Processing and fulfilling orders
Managing payments
Delivering products and services
Providing customer support
Sending order updates and service notifications
Improving website functionality and user experience
Preventing fraud and ensuring platform security
Informing you about relevant offers (only if you opt in)

We do not sell, rent, or trade your personal information.

4. Sharing of Information

STARQ shares customer information only when necessary and responsibly:

With trusted service providers (logistics, payment gateways, technical support) strictly for operational purposes
With affiliated partners involved in fulfilling your order
When required by law, regulatory authorities, or for fraud prevention

All third parties are obligated to maintain confidentiality and comply with applicable data protection standards.

5. Data Security

We implement industry-standard safeguards to protect your information, including:

Secure Socket Layer (SSL) encryption
Controlled access to personal data
Physical, electronic, and procedural security measures
Compliance with IS/ISO/IEC 27001 information security standards

For security purposes, we may verify your identity before sharing sensitive account information.

6. Cookies & Tracking Technologies

STARQ may use cookies and similar technologies to:

Recognize your browser
Remember items in your cart
Personalize your experience
Improve website performance

You may disable cookies in your browser settings; however, certain features of the website may not function properly without them.

7. Your Rights & Choices

You have the right to:

Access and update your personal information
Opt out of promotional communications
Request clarification regarding data usage

For assistance, please contact us at support@starq.in.

8. Children’s Privacy

STARQ does not knowingly collect information from individuals under 18 years of age. Minors may use the website only under the supervision of a parent or legal guardian, as per the Indian Contract Act, 1872.

9. Policy Updates

As our business evolves, this Privacy Policy may be updated periodically. The latest version will always be available on our website. Continued use of our website implies acceptance of the revised policy.

10. Grievance Officer

In accordance with applicable regulations, the details of our Grievance Officer are as follows:

Name: Hozefa Bhopalwala
Email: support@starq.in
Address: 167, Lohar Chawl, Marine Lines (East), Mumbai – 400002
Phone: +91 9769726227 / +91 7987222725

Our Commitment

At STARQ, privacy is not just a policy — it is a promise.
We are dedicated to maintaining the highest standards of data protection while delivering a trusted, premium experience to every customer.