Kindly click on the below link to register for Warranty:

https://forms.gle/N7i26EhSoe3EQ5rq9

or scan below QR code

 

 

PLEASE READ WARRANTY TERMS FOR QPT BY STARQ BRAND 

 

 

WARRANTY TERMS AND CONDITIONS:

 

We provide 1 year (For STARQ) & 6 Months (For QPT) Service Warranty for our Pressure Washer Range

Accessories like Gun,pipe,foam lance,soap dispenser, nozzles don't have any warranty at all

1) WITHIN WARRANTY PERIOD:

A) The customer has to provide the Order number/ Invoice of the product so that we can check the date of purchase from respective portals like Amazon, Flipkart, Meesho or Starq.

B) Once we check and confirm that the product is within the warranty period, we ask for photos and working video of the machine so we can identify the exact issue.

C) If the problem is small and can be solved by changing the spare part(s) we courier the spare(s) to the customer if we identify that is a Manufacturing fault. If not a Manufacturing fault, then the charges of the parts have to be borne by the customer.

D) If the problem is deemed big or which cant be solved at customer end then the customer needs to send the machine with accessories to our service center in Mumbai on Freight Paid Basis (Not to Pay). Mumbai service center address will be provided to the customer.

E) Within Warranty period the following is included free of cost: # Labour/ Service charges # Oil change and clean up # Reverse courier charges

F) When we receive the machine, we send a confirmation receipt to the customer. We unpack the machine and share photos of exterior. If any damages noticed we share the same with the customer. The damages in transit are not our responsibility and customer need to bear the charges if they want to change those parts. They can bear or claim with the courier company about the charges.

G) We then open the critical parts and check and share photos. If it is manufacturing fault then we change the parts/ repair and assemble and test on water and share a video.

H) If not a manufacturing fault, then we share the cost estimate of repair and the Job sheet is shared with the customer.

I) Once machine is repaired, we send the machine from our service center and share the tracking details and website to track the parcel.

J) In reverse courier if any damages, we are not responsible for the same.

 

2) OUTSIDE WARRANTY PERIOD:

A) The customer has to provide the Order number/ Invoice of the product so that we can check the date of purchase from respective portals like Amazon, Flipkart, Meesho or Starq.

B) We ask for photos and working video of the machine so we can identify the exact issue.

C) If the problem is small and can be solved by changing the spare part(s) we courier the spare(s) to the customer and the charges of the parts have to be borne by the customer.

D) If the problem is deemed big or which can’t be solved at customer end then the customer needs to send the machine with accessories to our service center in Mumbai on Freight Paid Basis (Not to Pay). Mumbai service center address will be provided to the customer.

E) When we receive the machine, we send a confirmation receipt to the customer. We unpack the machine and share photos of exterior. If any damages noticed we share the same with the customer. The damages in transit are not our responsibility and customer need to bear the charges if they want to change those parts. They can bear or claim with the courier company about the charges.

F) We then open the critical parts and check and share photos.

G) We share the cost estimate of repair and the Job sheet is shared with the customer.

H) Once machine is repaired, we send the machine from our service center and share the tracking details and website to track the parcel.

I) In reverse courier if any damages, we are not responsible for the same.