Warranty Terms, Coverage & Replacement, Return and Policy
At STARQ Retails, we are committed to offering our customers quality products with dependable after-sales support. Please carefully read the warranty and service guidelines mentioned below to understand the coverage and process:
Warranty Terms & Coverage:
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Warranty Duration: Starq 1-year warranty for pressure washer except battery pressure washer
QPT- 6 months warranty -
No Warranty on Accessories: Accessories and consumable parts (like hoses, brushes, filters, batteries, etc.) are not covered under warranty.
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Replacement of Small Parts: For small issues or minor parts replacement during the warranty period, we will courier the necessary parts to you if it seems a manufacturing fault. If not, then the customer has to pay for the parts if it is not under a manufacturing fault, for example, breaking of pump, rusting, or wrong use. These parts can be installed either by you or with the help of any local technician.
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Major Repairs (Machine-Level Issues): In case of a major malfunction or internal machine issue:
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You must courier the machine to our authorized STARQ service center.
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Our technicians will diagnose and repair the machine.
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We will then send the repaired machine back to you.
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Courier Charges: One-way courier charges (sending the machine to us) will be borne by the customer. The return courier charges (sending it back to you) will be borne by STARQ Retails.
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In Case of Manufacturing Fault:
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If the machine has a genuine manufacturing defect, we will:
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Repair or replace the defective part free of cost during the warranty period.
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Labor and part costs will be fully covered by STARQ Retail.
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Return courier charges (from us to you) will be borne by STARQ Retails.
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In Case of Customer-Induced Fault
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If the damage is due to customer misuse, improper handling, or negligence, the repair will be chargeable.
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In such cases, the customer will be required to pay for
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The cost of replacement parts.
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Labor/service charges, if applicable.
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One-way courier charges (return from our service center).
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Examples of Customer-Induced Faults:
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Using dirty or muddy water in machines (especially in pressure washers).
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Courier damage caused during transit from the customer's side due to improper packaging.
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Internal damage caused by dropping, mishandling, or water seepage due to external factors.
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Any unauthorized opening or repair attempt that voids the warranty.
"Replacement, Return and Policy"
No Return Policy:
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We do not offer returns for any product purchased through www.starq.in.
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All sales are final. We only support repairs or replacements in specific cases of damage or manufacturing defects (as per warranty policy).
Courier Damage Policy:
If the machine is damaged during courier transit (from STARQ to customer):
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If the machine is damaged during shipping from our side, we will evaluate the damage and take the following action based on severity:
Minor Damage (Small Parts Broken/Missing):
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In case of minor damage (such as a broken knob, pipe, trigger, connector, etc.):
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We will send the replacement spare parts.
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You or any local technician can easily replace the parts.
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Major Damage (Machine Body or Functional Issue):
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If the machine is majorly damaged during transit (affecting performance or structure):
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You must send the machine back to our service center for inspection and repair/replacement.
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Courier charges will be reimbursed to you after verification via GPay, PhonePe, or Paytm.
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Important Notes:
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Please ensure you record an unboxing video at the time of delivery to claim courier damage.
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Without proper proof of transit damage, reimbursement or replacement may not be approved.
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All packaging and shipping must be done securely while sending the machine to avoid further damage.
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