Replacement And Return Policy


Returns, Refunds and Replacements

  1. What can I return?

You may request returns for most items you buy from sellers listed on Starq.in within 7 working days from the delivery date, except those that are explicitly identified as not returnable on the product detail page and/or Starq.in Returns policy.

Items are returnable if you’ve received the item in a condition that is physically damaged or defective or different from its description on the product detail page on Starq.in.

Missing parts or accessories we can send separately. Please contact on our WhatsApp - +919769726227

To see the list of items eligible for return and details of return window, please refer to our Starq.in Returns policy.

  1. How do I return an item?

To return an item: 

Kindly email us with the Order ID and Picture of the product with the damage issue On our WhatsApp  +919769726227

Or Email :- support@starq.in

  1. What are the guidelines for returning an item?

 Your address and the item that you wish to return must be eligible for return.

  1. If the return is not eligible for Pickup, a Self-Return option will be given.
  2. Once the return is received, you will, in accordance with Starq.in refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or PayUmoney account.

For more details, please see our Return Pick up and Self Ship Guidelines.

  1. How can I track my return?

To track your return:

  • Go to the Order Tracking.
  • Submit your order id and email which you used during purchasing.
  • Click 'Track' next to the return you want to track.

You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.

  1. When will I get my refund?

Available refund method

Refund Time-frame

FBA orders (After the return is received by Starq)

Seller-Fulfilled orders (After seller notifies Starq of receipt of return)

Prepaid Orders

Starq Pay Balance*

2 hours

Credit Card/ Debit Card

2-4 Business Days

3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account

2-4 business days

Pay on Delivery Orders

NEFT to Bank Account

2-4 Business Days

3-5 Business Days

Starq Pay Balance*

2 hours

Paper Cheque

8-10 business days

*Starq Pay balance is a sum of all balances associated with Starq Gift Cards in your Starq.in account. Starq Gift Cards are issued Qwikcilver Solutions Private Limited and are subject to the Starq Gift Card Terms and Conditions.

For more details, please see Starq.in Refund Policy.

  1. Are items purchased on Starq.in eligible for replacements?

Only Fulfilled by Starq items, Prime eligible items and few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

For more details, please see Starq.in Replacement Policy.

  1. How can I return a Gift?

 Go to the Returns Centre and click 'Return a gift'.

  1. Log in to your Starq account. You'll need to create an account if you don't have one.
  2. Enter the Order ID for the item(s) you want to return and click Search.
  3. Select the item(s) you want to return from the order, enter the quantity of items you want to return, and then select a return reason from the drop-down menu.
  4. Click 'Continue'.
  5. How can I return a Gift Card?

Deleted Gift Cards

If you accidentally delete a gift card from your email inbox before redeeming it to your Starq account, please ask the purchaser to contact us. A refund will be issued after verifying the account details.

Cancelling/ Returning a Gift Card

Gift cards once purchased cannot be cancelled or returned due to regulatory issues. If you have an exceptional circumstance due to which you require a refund for a gift card, please contact us.

  1. How can I return a Global Store Product?

The General Returns Policy is applicable for all Starq Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than INR 25,000.

For more details, please see our Starq Global Store Return & Refund Policy.

Available refund method

Refund Time-frame

FBA orders (After the return is received by Amazon)

Seller-Fulfilled orders (After seller notifies Amazon of receipt of return)

Prepaid Orders

Amazon Pay Balance*

2 hours

Credit Card/ Debit Card

2-4 Business Days

3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account

2-4 business days

Pay on Delivery Orders

NEFT to Bank Account

2-4 Business Days

3-5 Business Days

Amazon Pay Balance*

2 hours

Paper Cheque

8-10 business days