How can you return?
All our machines are covered for 1 year warranty against manufacturing defects.
When the parcel is received please click picture/ video and if anything is damaged, we will send the damaged parts via courier.
If the machine is dead/ faulty then the customer needs to send machine to our Head office in Mumbai on Freight paid basis (One side courier charges customer need to bear), we will then first repair the machine and send. If the machine is deemed Non-repairable then we will do a Replacement of the machine.
What can you return?
Only machines are covered under return/ replacement. Accessories are not covered under this.
How can you claim warranty?
Starq products have 1 year warranty against manufcaturing defects and workmanship under normal use and service for the period of 12 months from date of manufacturing or 12 months from date of purchase of the end use whichever is earlier.
We undertake to repair or replace the preoduct at our discretion or any part thereof, for which we are satisfied that it was originally defective in material or workmanship, provided that the product or its parts returned to our nearset regional office/ dealer on freight paid basis, with in the warranty period.
This warranty dose not cover any consequential damage of any nature.
This guarantee excludes every condition of warranty , whether statutory or otherwise , whatsover is not expressly set our here.